FAQ

        

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Q: Is Tile & Stone Pro a licensed and insured company?

A: Tile & Stone Pro is fully licensed and insured. Please refer to our "Who we are" page for more information.

Q: Does Tile & Stone Pro charge for estimates?

A: No. All first visits to a job site / location are free of charge, as well as the estimate.

     However, if a customer does not sign a contract with Tile & Stone Pro and would like us to come again for a second visit,

     a charge of $50 per hour will apply with a minimum of 2 hours.

Q: Does Tile & Stone Pro give an estimate on the spot?

A: No we do not. We email our detailed proposals / estimates between 24 to 72 hours after our visit. We rather check ourselves and the current cost of materials than pulling prices out of our sleeves.

Q: Will Tile & Stone Pro take over another company's work?

A: There have been a few occasions when clients choose another company for their lower price and then called us again to fix the damages and improve the poor quality of labor or service. We will do so again if needed, but we do charge our regular fees regardless of what you have already paid another company.

Have a question that was not answered above?

Please Contact Us and we'll get back to you as soon as we can.